Refund Policy

Policy Scope

This Refund Policy is applicable to all product purchase orders on calicocrittershub.it.com, clarifying the applicable conditions, processing procedures, time limit standards and relevant specifications for order returns and refunds. All after-sales refund services of our Calico Critters authorized reseller store are implemented in accordance with this policy to ensure standardized and transparent after-sales rights protection for every customer.

Return Qualification & Time Limit

calicocrittershub.it.com provides a 60-day free return service for all customers. Within 60 days from the date of customers’ receipt of the goods, if the purchased Calico Critters products have quality problems, do not match the order description, or fail to meet customers’ expected use needs under the premise of unused and intact packaging, customers can apply for free return and refund services. Products that are artificially damaged, worn, disassembled or with damaged original packaging affecting secondary sales do not support return and refund services.

Free Return Service Standard

All eligible return applications on the platform enjoy free return treatment. Customers do not need to bear any return freight and handling fees. We adhere to the customer-oriented service principle, and all reasonable return demands of customers will be fully responded to. After the customer submits the return application, our team will quickly review the application information and send formal return guidance procedures to ensure that the return process is simple and efficient.

Refund Processing Cycle

After we receive and verify the returned products to be intact and in line with the return specifications, we will authorized reseller initiate the refund process. The platform will complete the refund review and fund settlement within 5 to 10 working days, and the refund amount will be fully returned to the customer’s original payment account. The specific arrival time of the refund funds is slightly affected by the processing rules of the customer’s payment channel, and we will actively follow up the refund progress until the funds arrive successfully.

Special Refund Instructions

For partial order refund applications and defective product refund applications, our customer service team will conduct one-to-one verification and processing according to the actual order situation. All refund amounts are calculated and settled in unified USD currency. If customers have any questions about the refund progress, amount and procedures, they can contact our professional customer service team at any time to obtain exclusive after-sales support.

 

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