Shipping Policy

Policy Overview

This Shipping Policy applies to all order transactions on the calicocrittershub.it.com platform, standardizing the logistics distribution rules, order processing cycle, delivery scope and related service standards for all products on the site. As a professional Calico Critters authorized reseller store, we provide unified global shipping services for all customers, with standardized and transparent logistics rules to ensure every order can be delivered safely and efficiently.

Order Processing Time

All orders placed on calicocrittershub.it.com will enter the authorized reseller processing queue immediately after successful payment. Our team will complete order verification, product sorting, packaging and outbound delivery within 1 to 3 working days. Orders submitted on non-working days and holidays will be processed sequentially on the first working day after the holiday. We strictly control the order processing efficiency to ensure that customers’ purchased products can be delivered to the logistics system in the shortest time.

Global Delivery Cycle

calicocrittershub.it.com implements a unified global delivery standard, with no difference in delivery cycle for domestic and international orders. The conventional delivery time of all orders is 6 to 12 working days, and the specific arrival time will be slightly adjusted according to the local logistics operation efficiency and customs clearance progress of the recipient area. In order to meet the urgent shopping needs of customers, we also provide optional expedited distribution services. Customers can choose the expedited service during order placement to shorten the delivery cycle and obtain goods faster.

Shipping Fee Standard

The platform implements a full-site free shipping policy. All Calico Critters products on calicocrittershub.it.com do not charge any shipping fees, and there is no minimum order amount limit. All orders can enjoy free global shipping services, effectively reducing customers’ shopping costs. All order transactions on the platform are settled in unified USD currency, and no additional hidden fees such as logistics surcharges and regional service fees will be charged.

Logistics Tracking & Reminders

After the order is shipped, we will send the logistics tracking number and order delivery details to the customer’s reserved email in real time. Customers can track the real-time transportation status of the order through the authorized reseller logistics channel. If the order is delayed due to objective factors such as logistics transportation and customs clearance, our customer service team will take the initiative to follow up and inform customers of the latest progress to ensure transparent and controllable the whole delivery process.

 

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